Refund & Return Policy

Effective Date: July 14, 2026

Customer satisfaction is our priority. Please read our return policy carefully.

15-Day Checking Warranty

All laptops include a 15-Day Checking Warranty from the date of delivery.

Eligible Returns

Returns or exchanges are accepted if:

• The product arrives damaged.

• The wrong product is delivered.

• The product has a verified hardware fault within the checking warranty period.

Non-Returnable Items

Returns will not be accepted if:

• The product has been physically damaged by the customer.

• The device has been opened, repaired, or modified by an unauthorized person.

• Damage is caused by water, drops, electrical issues, misuse, or improper handling.

• Software-related issues caused after delivery.

Refunds

If a refund is approved, it will be processed through the original payment method or by mutual agreement after inspection of the returned product.

Return Shipping

If the return is due to our mistake or a defective product, Abbas Tech Zone will guide you regarding the return process. In other cases, return shipping charges may apply.

Warranty Policy

Effective Date: July 14, 2026

Abbas Tech Zone provides a 15-Day Checking Warranty on laptops unless otherwise stated.

Warranty Covers

• Hardware defects present during the warranty period.

• Functional issues not caused by customer misuse.

Warranty Does Not Cover

• Physical damage

• Water or liquid damage

• Broken screens

• Battery backup reduction due to normal usage

• Software installation issues

• Virus or malware

• Customer negligence

• Unauthorized repairs

Warranty Procedure

If your product develops a covered issue within the warranty period:

1. Contact Abbas Tech Zone.

2. Provide your order number and describe the issue.

3. If required, return the product for inspection.

4. After verification, we will repair, replace, or provide another appropriate solution.

Warranty decisions are made after inspection by our technical team.